FAQ

Frequently asked questions

WHEN WILL MY ORDER SHIP?


Current production time is 2 weeks from date of purchase. If you need your order expedited, please contact me directly before purchasing.




CAN I SEE A PROOF OF MY ITEM?


I do not provide digital proofs for my items ahead of time, as my items are 100% hand painted rather than computer generated. For custom items, however, I do provide a photo of your finished product for confirmation before shipping after it's complete for you to confirm any custom options and accuracy.




CAN I CUSTOMIZE THE COLORS OR SIZES OF ANY ITEMS?


Yes! I offer customization on almost all items! Contact me for details and availability.




HOW LONG DOES SHIPPING TAKE?


In the contiguous U.S., shipping usually takes 2-4 shipping days. Please plan on this being in addition to the 2 week production time to plan ahead for your event. I will be happy to look up costs for expedited shipping if you're interested, but on large items such as canvases, express shipping is usually 6 times more than regular shipping. Tracking numbers are always provided to check on the progress of your package!




HOW DO I ORDER MY WEDDING PRODUCTS?


Visit my "wedding" page for all wedding product information and how to place your order.




DO YOU OFFER DISCOUNTS?


Occasionally! Sign up for my email subscription on my "contact" page to recieve first notice of deals and discounts.




DO YOU OFFER RENTALS?


Yes, I do! Please visit my "wedding" page to view all available rental signage. NOTE: Rentals can also be used for other non-wedding events.




WHAT IF I HAVE A PRODUCT IDEA THAT YOU DO DON'T OFFER?


Send me a message! I would love to hear about a fun, unique idea that you have. I would love to make your vision come to life! Email me at lovelylittlelightdesigns@gmail.com




WHAT SERVICES DO YOU ALL OFFER?


Wow, where to even start! I offer so many unique handmade products but I also offer handlettering services. Check out the huge list below! General Products: - custom signs (wood, canvas or whiteboard with wooden frame) - apparel - drinkware - ornaments - rentals - prints (coming soon!) - pins (coming soon!) - stickers (coming soon!) General Services: - handlettering workshops - handlettering on a sign you provide Wedding Products/Services: - signs (chalkboard, acrylic, whiteboard with frame, wood, glass, tapestry, or one you provide) - lettering services (place card, stationery, menu cards, jackets, your own signage, etc) - bridesmaid or groomsman gift boxes - lettering parties - mugs - tumblers - shot glasses - flasks - koozies - shot glasses - bottles - makeup bags - toiletry bags - hangers - apparel - leather and jean jackets - rentals In summary, all of my work is hand-painted or handlettered on my iPad and they can be made in just about anything! Custom orders are always welcome, please message me or send an e-mail to lovelylittlelightdesigns@gmail.com




WHERE ARE YOU BASED OUT OF?


Dubuque, Iowa . . . born and raised! But I can ship items all over the country. I also can arrange products for pick up if located in the area. Use code ONLYINDUBUQUE if you are a local for free shipping. This code is ONLY for locals. If you are not located in the area and your product requires shipping, the order will be cancelled.




DO YOU USE STENCILS OR OUTLINES?


Nope, never! All items are 100% hand-lettered by me! No stencils are used in the making of my products.




WHAT IS YOUR PRIVACY POLICY?


Lovely Little Light Designs is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Lovely Little Light Designs of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. THEREFORE, this Privacy Policy Agreement shall apply to Lovely Little Light Designs and thus it shall govern any and all data collection and usage thereof. Through the use of lovelylittlelight.com you are herein consenting to the following data procedures expressed within this agreement. Collection of Information This website collects various types of information, such as: • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested. • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed subscription forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected. Use of Information Collected Lovely Little Light Designs may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you. Lovely Little Light Designs may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Lovely Little Light Designs does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties. Lovely Little Light Designs may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public. Children Under Age of 13 Lovely Little Light Designs does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website. Unsubscribe or Opt-Out All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to lovelylittlelightdesigns@gmail.com Links to Other Web Sites Our website does contain links to affiliate and other websites. Lovely Little Light Designs does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website. Security Lovely Little Light Designs shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control. Changes to Privacy Policy Agreement Lovely Little Light Designs reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at lovelylittlelight.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Lovely Little Light Designs decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner. Acceptance of Terms Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes. How to Contact Us If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following: lovelylittlelightdesigns@gmail.com




HOW DO I RETURN AN ITEM?


Send your order, along with its original packing slip, to: ANA WALKER 4951 GABRIEL DR. DUBUQUE, IOWA 52002 NOTE: Custom orders and NOT refundable. Premade products are refundable for up to 5 days after you have recieved you item.




DO YOU OFFER FREE SHIPPING FOR LOCAL DUBUQUERS?


Yes, I do! Use code ONLYINDUBUQUE if you are a local to recieve free shipping. This code is ONLY for locals. If you are not located in the area and your product requires shipping, the order will be cancelled. Upon completion of your order, I will message you to arrange pick up.





 "Let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven." - Matthew 5:16

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